Online Dispute Resolution (ODR) System for Digital Payments
<!-- wp:paragraph --> <p>RBI vide notification no. RBI/2020-21/21 dated August 06, 2020 issued advisory to authorised Payment System Operators (PSOs) to put in place system/s for ODR for resolving disputes and grievances of customers.</p> <!-- /wp:paragraph --> <!-- wp:paragraph --> <p>To begin with, authorised PSOs shall be required to implement an ODR system for disputes and grievances related to failed transactions in their respective payment systems by January 1, 2021. The PSOs shall provide access to such a system to its participating members i.e., Payment System Participants (PSPs.....